QUESTIONS YOU MAY HAVE
Can't find what you're looking for?
Reach out via contact@rubn.com or give us a call at +46 (0) 10 207 12 12
Support hours: Monday-Friday, 9am-5pm (CET)
Account
How can I create an account?
How can I create an account?
To register for an account, select the account icon located in the upper-right section of our site or click on the REGISTRATION button at the top menu of the website.
During registration, you will need to provide a username and contact information, including your name, email address, and a password.
If you are signing up as a business entity, please also provide your company name and address, along with your EU VAT or GB EORI number, if available.
I forgot my password, how can I find my password or get a new one?
I forgot my password, how can I find my password or get a new one?
Click “Forgot password?” on the login page.
You’ll receive an email with a link to reset your password. Be sure to check your spam/junk folder if it hasn't arrived within a few minutes.
How can I update my shipping/billing address or contact information?
How can I update my shipping/billing address or contact information?
Once logged in, go to Account Settings. There you can update your address, email, and other personal details.
Trade & Professional
Do you offer resources for design professionals (architects, interior designers, and retailers)?
Do you offer resources for design professionals (architects, interior designers, and retailers)?
Yes, we do. You can find product specifications, 3D models and installation instructions at the bottom of each product page.
What are the terms and conditions for professional customers?
What are the terms and conditions for professional customers?
To receive professional terms, we kindly ask you to first register through our website. We will then get back to you with terms tailored specifically to your company. You are also welcome to reach out to us at contact@rubn.com.
How can I become an authorized RUBN stockist or brand representative?
How can I become an authorized RUBN stockist or brand representative?
If you are interested in representing our brand or carrying our collection, please reach out to us at contact@rubn.com. We look forward to discussing partnership opportunities and will respond within 1–2 working days.
Order
How do I place an order?
How do I place an order?
Simply browse our collection, select the product(s) you’re interested in, and add them to your cart. Follow the checkout process to confirm your order.
Should you wish to place your order manually or would like to place a bespoke order, kindly reach out to us via contact@rubn.com, specifying your desired model, connection type (if applicable), finish and size, as well as other details that may be relevant like your delivery address and contact phone number.
We usually process manual orders within 24 hours (excluding weekends).
Where can I buy RUBN lamps?
Where can I buy RUBN lamps?
Our fixtures are available for purchase directly through our website or via one of our authorized retail partners.
You can find a complete list of our partners and their locations here.
If you wish to view our lamps in person, many of our retail partners have local showrooms; please contact them directly for showroom details.
Where can I see my order number?
Where can I see my order number?
Your order number will be shown on the confirmation page after purchase and in the confirmation email sent to you.
What payment methods are offered by RUBN?
What payment methods are offered by RUBN?
We accept all major credit and debit cards, Klarna, and bank transfers (primarily for professional orders). All available payment options for your region will be displayed at checkout.
Is my payment information secure?
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways like Klarna and Stripe to process all transactions. For your security and in compliance with EU regulations, we never store your credit card details or accept payment information over the phone.
How do I know if the lamp is in stock?
How do I know if the lamp is in stock?
If an item is out of stock, we will inform you as soon as an order is placed. We aim to send out of stock, standard, lamps within 1-2 weeks of received order.
For lead times on specific items, please contact us at contact@rubn.com.
Can an order be cancelled or changed before it is shipped?
Can an order be cancelled or changed before it is shipped?
If your order hasn’t shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible (within 24 hours of ordering) at contact@rubn.com.
Shipping
What are your delivery options and costs associated with them?
What are your delivery options and costs associated with them?
Shipping methods and costs depend on your location and the size of your order. Available options are calculated and shown at checkout.
- Standard shipping within Continental EUROPE is free of charge for orders over 500 EUR.
- For orders outside of Continental EUROPE (e.g., export orders to the US or Taiwan), the shipping cost is quoted to the customer either when ordering online or if they reach out to us by email.
Which countries do you deliver to?
Which countries do you deliver to?
We ship worldwide. If you’re unsure whether we deliver to your location, feel free to contact us at contact@rubn.com.
Are taxes and duties included in the order?
Are taxes and duties included in the order?
For orders within the EU, VAT is included (unless you have a valid VAT number). For international orders, local taxes and duties may apply and are the customer’s responsibility unless otherwise specified.
When will my order arrive?
When will my order arrive?
Delivery times vary depending on your location and whether the product is in stock. Estimated delivery times will be provided at checkout. If you would like to receive a lead time before ordering, please reach out to contact@rubn.com.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can use it to follow your shipment in real time.
Should you not receive this link please reach to us at customer service: contact@rubn.com
Do I need to sign for my package upon delivery?
Do I need to sign for my package upon delivery?
Yes. Due to the high value of our lamps, a signature is required for all deliveries. We strongly recommend inspecting the box for any signs of damage before signing.
If you notice any damage to the packaging, please ensure it is noted by the delivery driver at the time of receipt. You can refuse the delivery if the package is clearly damaged.
Can the shipping address be changed after an order is placed?
Can the shipping address be changed after an order is placed?
If the order hasn’t been shipped yet, yes. Please contact us immediately (within 24 hours of ordering) to update the shipping address.
Return Policy
How do I return a product, if it is not what I wanted?
How do I return a product, if it is not what I wanted?
Please contact us within 14 days of receiving your order at contact@rubn.com. We will provide return instructions. The product must be in unused condition and returned in its original packaging.
I’ve received a damaged product - what do I do next?
I’ve received a damaged product - what do I do next?
We’re sorry to hear that! Please fill out the claim form, within 5 days of receiving the product, which can be found here, with your order number, photos of the damage, and packaging. We’ll take care of the rest.
What is the warranty process, and how are shipping damages handled?
What is the warranty process, and how are shipping damages handled?
- Warranty: We offer a two-year warranty covering defects in manufacturing. This excludes damage from incorrect handling or maintenance.
- Shipping Damage Claims: To report shipping damage, submit a report with photos of the item and its packaging to contact@rubn.com within 5 days of delivery.
Photos should include a full image and 2-3 detail images of, both, the shipping box and the damaged fixture.
What if I purchased my lamp through a third-party reseller?
What if I purchased my lamp through a third-party reseller?
If you purchased your RUBN lamp through one of our authorized retail partners, we kindly ask that you contact them directly for any warranty or service requests.
They will have your original purchase records on hand and will coordinate with us as needed to ensure your inquiry is resolved as quickly as possible.
Installation
Where can I find installation instructions for the fixture I have purchased?
Where can I find installation instructions for the fixture I have purchased?
Digital versions are available on the product page under “Installation”.
Does RUBN offer any installation assistance?
Does RUBN offer any installation assistance?
We are not able to offer any physical installation help. We recommend hiring a certified electrician for installation.
If you need guidance, feel free to contact us via contact@rubn.com and we’ll be happy to assist where we can.
Product Details
Where are the RUBN lamps manufactured?
Where are the RUBN lamps manufactured?
All of our lighting fixtures are exclusively handcrafted and manufactured in our dedicated factory located in Vittsjö, Sweden. This facility has a long-standing heritage, producing lamps with an unwavering commitment to Swedish craftsmanship and the same high standards of quality for over 50 years. This local production ensures we maintain full control over the quality and detail of every piece.
What materials are used in your collection, and do you prioritize sustainability?
What materials are used in your collection, and do you prioritize sustainability?
Our focus on Swedish craftsmanship, which we maintain at our factory in Vittsjö, guides our material choices and sustainability. We use high-quality materials and often use recycled brass where possible to minimize waste. Making our products locally in southern Sweden also helps us lower our environmental impact.
Which environmental certifications and declarations do you have?
Which environmental certifications and declarations do you have?
Our focus on Swedish craftsmanship, which we maintain at our factory in Vittsjö, guides our material choices and sustainability. We use high-quality materials and often use recycled brass where possible to minimize waste. Making our products locally in southern Sweden also helps us lower our environmental impact.
Where can I find the specifications for the lamp I am interested in?
Where can I find the specifications for the lamp I am interested in?
Each product page includes a specifications section with detailed measurements, materials, and electrical info. This is found on the right hand side of the product page under “Product specifications.”
You are also welcome to navigate to the top menu of our website. Choose "Assets" --> "Product Specifications".
What is the Color Temperature/Kelvin, and what color are your LED light sources?
What is the Color Temperature/Kelvin, and what color are your LED light sources?
Color Temperature is measured in Kelvin (K) and indicates a light source's warmth, where a lower Kelvin number provides a warmer light. We include a light source between 2700–3000K with all our lamps, which provides a warm white light.
Are RUBN fixtures dimmable?
Are RUBN fixtures dimmable?
All RUBN fixtures are sent with the recommended dimmable LED light source, and can be dimmed with a LED-compatible dimmer, preferably phase-cut / trailing-edge dimmers.
Always consult a certified electrician before installation.
Not all fixtures have an integrated dimmer, but most of our Floor & Table Lamps do. If a lamp includes an integrated dimmer, this is stated under “Product Specifications.”
Important Note: Fixtures with an integrated dimmer cannot be connected to an external dimming system, as the two dimmers will conflict, and the lamp will not work.
Do RUBN fixtures work with the DALI dimming system?
Do RUBN fixtures work with the DALI dimming system?
- What is DALI? A DALI driver is a smart LED power supply that listens to digital commands. It powers the LED and lets a lighting control system tell the light what to do.
Many of our fixtures can be adapted for DALI control. Please contact us via contact@rubn.com or by calling +46 (0) 10 207 12 12 to confirm compatibility before ordering.
What lamps can be used in the bathroom/outdoor areas?
What lamps can be used in the bathroom/outdoor areas?
Fixtures suitable for damp or outdoor use are clearly marked with IP ratings on the product page.
We have a special Bathroom Collection available on our website (insert link).
Always consult a professional installer for specific placement advice.
What is the length of the leather suspension on the Long John and Long Lord fixtures?
What is the length of the leather suspension on the Long John and Long Lord fixtures?
The standard leather suspension length is 3.5 meters with a maximum drop of 1.75 meters.
Custom lengths are available on request - please contact us via contact@rubn.com for options.
Why is there a price difference between powder coated and clear-lacquered lamps?
Why is there a price difference between powder coated and clear-lacquered lamps?
The difference is due to the time spent on metal finishing:
- Clear-lacquer: Requires more time spent on brushing the metal to look perfect, resulting in a higher price.
- Powder Coating: We still aim to make the metal smooth, but since it will be covered by the coating, less time is spent, resulting in a lower price.
Why are some lamps specified with brass details?
Why are some lamps specified with brass details?
The specification depends on the size and importance of the brass components. A "Black/Brass" finish indicates that major elements, such as the rod or ceiling cup, are made of brass. In contrast, "Black/Brass details" means only smaller components, like swivels or screws, feature the brass finish.
What is the difference between glossy and matte finishes?
What is the difference between glossy and matte finishes?
The difference lies in the level of reflection and sheen:
- High-Gloss Finish: Provides a high-sheen, reflective surface that is visually striking and easy to clean, though it may show fingerprints.
- Semi-Gloss Finish: Offers a balanced sheen with moderate reflection, providing a classic look that is durable and easier to maintain than high gloss.
- Matte Finish: Features a low-sheen, non-reflective surface that provides a contemporary look and effectively hides smudges and dust.
We offer the following finishes in our standard assortment:
Finish Category: Powder-Coated Steel
Treatment/Sheen: Matte
Available Finishes: Black, Black Grey (matte with structure), Blue, Umbra Grey, Soil Grey, Slate Grey, Silk Grey, Clay Grey, Soil Grey, Pink, Pastel Yellow, Light Sand
Treatment/Sheen: Semi-Gloss
Available Finishes: Yellow, Bronze Colored, White
Treatment/Sheen: High-Gloss
Available Finishes: Silk Grey (high gloss), Beige Red, Ruby Red, Blue Grey
Finish Category: Metal
Treatment/Sheen: Clear-Lacquer
Available Finishes: Brass, Steel
Treatment/Sheen: Raw (Unlacquered)
Available Finishes: Copper, Brass (available upon request)
Treatment/Sheen: Treated (Unlacquered)
Available Finishes: Gunmetal, Chrome
We can match virtually any color in the rainbow upon request (customization fee applies). Should you have any requests or inquiries, please write to us at contact@rubn.com.
Product Care
How should I care for my RUBN lamp?
How should I care for my RUBN lamp?
The care required for your RUBN lamp depends on the specific materials used. Follow these guidelines to maintain your lamp’s finish:
- Clear-lacquered Brass & Steel: Wipe with a soft, dry microfiber cloth. Avoid cleaning sprays or detergents, as these can damage the protective lacquer.
- Powder-coated Steel: Wipe with a soft, dry microfiber cloth. Avoid cleaning sprays or detergents, as these can damage the protective lacquer.
- Unlacquered Brass & Copper: Wipe with a soft, dry microfiber cloth. To remove oxidation or problem spots, use a specialized metal polishing agent.
- Gunmetal: Use a soft, dry microfiber cloth for regular cleaning. For deeper cleaning, use a water-displacing spray, ensuring no residue or water is left on the surface.
- Glass Globes: Carefully remove the glass and wash with mild dish soap. Dry completely before polishing with a microfiber cloth for a streak-free shine.
- Leather: Use a leather conditioner to clean and treat the material, maintaining its color and preventing it from drying out.
- Light Bulbs: Consult the product page for specific bulb requirements. If your fixture uses multiple bulbs, replace them simultaneously to ensure consistent light quality.
Does RUBN offer spare parts for its fixtures and where can I find these?
Does RUBN offer spare parts for its fixtures and where can I find these?
Yes, we offer spare parts. Please contact us via contact@rubn.com with the product name and the part you need, and we’ll assist you directly.
Are light bulbs included with the fixture, and how do I find the specifications of the bulb?
Are light bulbs included with the fixture, and how do I find the specifications of the bulb?
We always include the recommended LED light bulb with all fixtures we send. The type of light bulb can be found under "Product Specifications" on the product page or at the top menu of our website via "Assets" --> "Product Specifications".
Can the integrated LED light source in a RUBN lamp be changed?
Can the integrated LED light source in a RUBN lamp be changed?
Integrated LED light sources cannot be changed by the user.
For this replacement, please contact a qualified lighting repair shop or electrician. If you require spare parts, please reach out to us at contact@rubn.com. If a lamp has an integrated light source, this is specified under “Product Specifications.”
What is the expected lifespan of your lamps, particularly the integrated LED light sources?
What is the expected lifespan of your lamps, particularly the integrated LED light sources?
Our integrated LED light sources are designed for a long lifespan, typically over 50,000 hours of use.
While we offer a two-year manufacturing warranty, the lamp's construction is meant to last for many years with proper care.
Bespoke & Custom Lighting Solutions
Do you offer bespoke or customized lighting solutions?
Do you offer bespoke or customized lighting solutions?
Yes! We offer an extensive list of customisation options.
You can choose to customize an existing lamp design - changing the color, tweaking functionality. Or you can create your own lamp design.
Explore our comprehensive palette of over 70 finish options in our Digital Showroom.
To start a custom project, please reach out to us via contact@rubn.com with details about your idea, including any initial drawings, desired quantity, and specific requirements. We will review your request, prepare the best possible offer, and then proceed with drawings and the design process to make sure you have all possible information.
Are there additional costs for custom orders?
Are there additional costs for custom orders?
Bespoke and Custom lamps are priced based on the following factors - the complexity of the design, the materials selected and the quantity required; please contact us via contact@rubn.com for a detailed quote.
Voltage & Compability
Which Lamps are Suitable for the US (110–120V) Electrical Grid?
Which Lamps are Suitable for the US (110–120V) Electrical Grid?
Our fixtures are designed for the European electrical system (230V, 50 Hz). Compatibility with the US system (110–120V, 60 Hz) depends on the fixture's light source type.
- 1. Plug-and-Play (Requires customer-supplied parts): Fixtures that use GU10 or GX53 bulbs (e.g., Long John, Miller, Lektor) can be used in the US, provided the customer supplies a 110V LED bulb and US-style plugs if needed.
- 2. Requires a Voltage Converter (Built-in LED sources): Fixtures with built-in LED light sources (e.g., Bloomsbury fixtures, James fixtures, Long John with Uplight) require a voltage converter to work in the US.
Note for Uplight Versions: The Long John with Uplight specifically requires a separate LED driver running on 24V DC constant voltage. The customer must source a compatible 110V LED driver locally, as we do not supply this part for the US grid.
Are your lamps available with different plug configurations?
Are your lamps available with different plug configurations?
All lamps come with a standard EU 2-pin plug as standard. For orders to the UK and Ireland, we attach a 3-pin plug before shipping.
We do not offer other international plug types. For safety, we recommend consulting a certified electrician before using any third-party adapters.