All prices on RUBN.COM include Value Added Tax (VAT), excluding delivery charges.

VAT

• European Union (EU) customers:
  Customers with a valid EU VAT number will not be charged VAT.Customers without a valid VAT number will be charged VAT according to applicable EU rules.
• Swedish customers: Prices include Swedish VAT.
• Customers outside the European Union: No VAT will be charged.
  
  

Customs & Import Fees

Customs duties, import VAT, and handling fees are not included in our prices and are determined by your local customs authorities.

Import fees may apply when shipping to countries outside the EU customs territory, including but not limited to:

• EEA countries outside the EU (e.g. Norway, Iceland)
• EU territories outside the EU customs union (e.g. Faroe Islands, certain island territories)
• Non-EU European countries (e.g. UK, Switzerland, Ukraine, Albania, Kosovo)

Any applicable customs charges are the responsibility of the customer and are payable upon delivery.

Supported Currencies: 

• Denmark: Danish Krone (DKK)
• Sweden: Swedish Krona (SEK)
• Norway: Norwegian Krone (NOK)
• UK: British Pound (GBP)
• Other countries: Euro (EUR)

Professionals can register their company through the link below to receive tailored discounts on our standard assortment:

Register here

Discount rates are subject to approval and may take up to 5 business days to process.
Once approved, you will receive an email with your professional terms and conditions. 

Shipping

We ship worldwide from our factory in Southern Sweden. 

• Continental Europe: Free shipping on orders above 500€*.
  For orders below 500€, a 35€ shipping fee applies (excl. VAT). 
• Outside Continental Europe: Shipping costs depend on the recipients location.
  A quote will be provided within 2-3 business days upon request, during checkout, valid for 14 days from receipt. 

*Excludes orders over 15 pieces and oversized shipments (e.g. three Lord Ballroom chandeliers).

Delivery Time

• Continental Europe: 3-6 business days for in-stock items.
• Rest of the world: Delivery times vary based on recipients location and shipping method.Should an item be temporarily out of stock, we will notify you with the estimated delivery time. 
  

Returns

We hope you are satisfied with your purchase, however, if that is not the case, you are welcome to return the product(s) within 14 business days from when the order is received. Returns must be in original packaging (including protective foam, tags etc.). 

Returns are subject to inspection before a refund is processed and if they do not meet the above criteria, you may be refunded only partially or not at all. 

To return an item:

1. Email contact@rubn.com to receive a Return Number.
2. Send the item securely in its original packaging to:

RUBN AB 
Attn: Return Number (please insert Return Number provided via email)

Hässleholmsvägen 30
282 67 Vittsjö
Sweden

You are responsible for return shipping costs, and we recommend using a trackable service. 

For orders heavier than 30kg, we will collect the goods at our own expense. In such cases you are only liable for any damages that are visibly the result of mishandling prior to shipping. 

Refunds

We will process refunds within 10 business days after inspecting the returned item(s). 

We will carry out the refund using the same means of payment as that was used for the initial transaction unless expressly agreed otherwise. No fees will be deducted from your reimbursement.

Refunds may take up to 7 banking days from approval to be visible in your bank account. The cost of shipping is only refunded if the standard shipping option was chosen for your order. 

Exceptions

Personalized or custom-made items cannot be returned.

Claims

Please note that we only accept claims when goods were bought directly from RUBN AB and not a third party reseller. 

For claims related to shipping damage or product faults, contact us by filling out the claim form within 3 business days of receiving your order. Please provide a detailed description and photos. 

• Shipping Claims: If damage occurred during transport. Claim is usually reviewed within 4 business days.
• Warranty Claims: If the product has a manufacturing fault. Claim is usually reviewed within 10 business days. Additional information may be required.
  
  

We offer a 2-year warranty for manufacturing defects not due to normal wear and tear.

Claims are always carefully considered before a resolution is reached. Should the claim be accepted, we will help you arrange the return shipment of the goods. RUBN AB will then offer to fix the damaged goods or substitute them so that they meet our highest quality criteria. Should these options not be of interest, we will accept a return for a full refund. 

Contract Basis

These terms apply to all orders with RUBN AB, including purchases made via email or our web ship. The buyer’s terms apply only if expressly accepted by RUBN AB in writing. 

Order Confirmation

Our offer is valid for 30 days. Orders are only binding once you’ve received written or electronic confirmation. If the confirmation deviates from your terms, you have 24 hours to cancel or amend the order.

All prices on RUBN.COM include Value Added Tax (VAT), excluding delivery charges.

Pricing

• European Union (EU) customers:
  Customers with a valid EU VAT number will not be charged VAT.Customers without a valid VAT number will be charged VAT according to applicable EU rules.
• Swedish customers: Prices include Swedish VAT.
• Customers outside the European Union: No VAT will be charged.

Customs & Import Fees

Customs duties, import VAT, and handling fees are not included in our prices and are determined by your local customs authorities.

Import fees may apply when shipping to countries outside the EU customs territory, including but not limited to:

• EEA countries outside the EU (e.g. Norway, Iceland)
• EU territories outside the EU customs union (e.g. Faroe Islands, certain island territories)
• Non-EU European countries (e.g. UK, Switzerland, Ukraine, Albania, Kosovo)

Any applicable customs charges are the responsibility of the customer and are payable upon delivery.

Delivery Terms

RUBN AB follows the Incoterms 2020 (DAP) for shipments, with risk transferring to the buyer when goods are unloaded. Buyers must inspect goods promptly upon receipt.

Claims

Please note that we only accept claims when goods were bought directly from RUBN AB and not a third party reseller. 

For claims related to shipping damage or product faults, contact us by filling out the claim form within 3 business days of receiving your order. Please provide a detailed description and photos. 

• Shipping Claims: If damage occurred during transport. Claim is usually reviewed within 4 business days.
• Warranty Claims: If the product has a manufacturing fault. Claim is usually reviewed within 10 business days. Additional information may be required.

We offer a 2-year warranty for manufacturing defects not due to normal wear and tear.

Claims are always carefully considered before a resolution is reached. Should the claim be accepted, we will help you arrange the return shipment of the goods. RUBN AB will then offer to fix the damaged goods or substitute them so that they meet our highest quality criteria. Should these options not be of interest, we will accept a return for a full refund.

Returns

Goods must be returned within 14 business days in original, unused condition.

Return credit for businesses:

• Original condition: 85% credit (excl. freight costs)
• Damaged packaging: 75% credit (excl. freight costs)
• Damaged fixture (not returned through “Claims” process): Case-by-case basis

Warranty

We offer a 2-year warranty for manufacturing defects. The warranty does not cover damage due to improper use or maintenance.

Intellectual Property

RUBN AB owns all product rights and reserves the right to alter designs. Unauthorized use of intellectual property will result in contract cancellation and account deletion. 

Disclaimer

RUBN AB is not liable for any obvious printing errors, incorrect data, or price changes during the season. 

• The customer must be at least 18 years old to make a purchase on RUBN.COM
• RUBN AB takes reservations for any obvious clerical or printing errors and cannot be held liable for damage resulting from such an error.
• Force Majeure: RUBN AB are exempted from fulfilling a delivery if this is prevented by a circumstance outside of our control. This means circumstances which we could have not reasonably expected when making the contract and to which consequences we could not reasonably avoid or overcome, such as a labor dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfillment of the contract.

Disclaimer

RUBN AB is not liable for any obvious printing errors, incorrect data, or price changes during the season.