TERMS & CONDITIONS

Last updated: 24/03/2022

PRICING

Prices displayed on RUBN.COM include the statutory Value Added Tax (VAT), excluding delivery charges.

Professional customers within EU member states with a valid EU VAT number are provided pricing excluding VAT. Professional customers from Sweden will pay including Swedish VAT.

Customers ordering from countries outside of the EU are not charged VAT, however they should be aware of any extra fees / taxes that may be applied to their order by their country’s customs office.

We reserve all rights to cancel orders if there has been an obvious error in the pricing of the order due to technical issues or otherwise.

We currently support the following currencies:

Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
Norway: Norwegian Crown(NOK)
United Kingdom: British Pound (GBP)
Other countries: Euro (€)

DISCOUNTS

If you are a professional, you’re welcome to register your company through our web-shop link below:

Link: https://rubn.com/customer-registration/

Your account will then be approved in due course with appropriate terms and discounts. Your discount is tailored and is only applicable to our standard assortment. The rate is based on a variety of factors at our discretion.

 

DELIVERY TERMS

SHIPPING

We are happy to ship worldwide from our factory in Southern Sweden.

EUROPE
Free shipping is offered on orders above 500€, on orders below a service / shipping fee of 35 € (excl. VAT) is added.

THE REST OF THE WORLD*
Shipping costs are calculated based on recipients location, you will receive a quotation for the price upon request. Once your quote has been approved you have 14 days to proceed with an order.

* Note, that if the delivery country is outside of the European Union, you are responsible to understand and pay for customs fees applicable in your country of residence.

Upon dispatch from our factory you will receive an email with tracking information for your order.

DELIVERY TIME

  • Delivery time, for in-stock items, within Europe, is between 3-6 working days from dispatch.

  • Delivery times to the rest of the world depend on the recipient’s country and the shipment method chosen.

  • If you have ordered an out of stock item, you will be informed of the expected delivery time, upon receipt of order confirmation.

 
 

EU METHOD

UPS, DB SCHENKER

Estimated delivery time

≈ 3-6 working days

Cost of Shipping (Free over 500 EURO)

35 EURO

OUTSIDE EU METHOD*

UPS, TNT

Estimated delivery time

Based on recipients country

Cost of Shipping

Quoted based on quantity and specified fixture. Valid for 14 days.

 

* Note, customers are responsible to understand and cover any applicable customs fees in their country of residence.

 

RETURN / REFUND POLICY

Thank you for your purchase. We hope you are happy. However, if you are not satisfied for some reason, you may return it to us for a refund. Please see below for more information on our return policy.


RETURNS

All purchases from our online boutique are eligible to be returned within 14 days from when you received your order. Returned fixtures must arrive to us in their original packaging (protective foam, tags attached, etc) and in an unaltered condition. Returns are subject to inspection before a refund is processed and if they do not meet the above criteria, you may be partially refunded or not at all.

RETURN PROCESS

To return an item, please email customer service at contact@rubn.com to obtain a Return Number. After receiving a number, place the fixture securely in its original packaging and mail your return to the following address:

RUBN AB
Attn: Return Order #

Hässleholmsvägen 30
282 67 Vittsjö
Sweden

You can do so by, for example, going to a UPS or DHL access point. Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

For orders heavier than 30kg, we will collect the goods at our own expense. In such cases you are only liable for any damages that are visibly the result of mishandling prior to shipping.

REFUNDS

Upon receipt of a return, we will perform an inspection to determine if the return meets the aforementioned criteria. Upon an approved return, we will proceed with a refund as detailed below.

We will carry out the refund using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We require a maximum of 10 days from the receipt of your return to process your refund.

Refunds may take up to 7 banking days from approval to be visible in your bank account. The cost of shipping is only refunded if the standard shipping option was chosen for your order.

EXCEPTIONS

The following items cannot be returned:

  • Goods made to the consumer’s specifications or clearly personalized.

CLAIMS

Please note that we only accept claims when goods were bought directly from RUBN AB and not a third party reseller.

With regards to claims on damage caused during the transport of the goods, please contact us within 3 days of receipt of the order. You can contact us through the following claim form (hyperlink). Please describe the issue in detail and provide photographs where necessary. Upon receipt of a claim form, one of our customer service associates will reach out to you in due course.

There are two types of claims that we handle: shipping claims and warranty claims. Shipping claims occur if your order has sustained damage during transport. Warranty claims occur if you find our fixture to be faulty during operation.

You are afforded a 2 year warranty on electrical components in the case where the goods have shown a production fault that is not connected to normal daily usage. 

Claims are always carefully considered before a resolution is reached. Should the claim be accepted, we will help you arrange the return shipment of the goods. RUBN AB will then offer to fix the damaged goods or substitute them so that they meet our highest quality criteria. Should these options not be of interest we will accept a return for a full refund.

Our contact details:
Tel: +46 (0) 10 207 12 12

B2B TERMS & CONDITIONS

If you are doing business with RUBN AB, including but not limited to online purchases via our website (www.rubn.com), the following Terms & Conditions for sale and delivery apply:


BASIS OF CONTRACT

The terms & conditions laid out below are applicable for orders placed with RUBN AB (VAT SE556898520301), both through email correspondence and web-shop.

These terms together with the parties purchase agreement and RUBN AB’s offer, order confirmation and invoice constitutes the full agreement.

The Buyers purchase terms & conditions will not apply unless accepted in writing by RUBN AB.

CONCLUSION OF PURCHASE AGREEMENT

An offer (quote) provided by RUBN AB is valid for a period of 30 days from the date on which it was sent (holiday days included.)

Should a reply to the quoted terms be provided with additions, modifications or limitations, this is considered a counter-offer and not an acceptance.

An offer is not binding for RUBN AB until the buyer has received a written or electronic order confirmation from RUBN AB. Should the order confirmation deviate from the buyer’s terms in such a way that is unacceptable to them, the buyer has a 3 day period to contact RUBN AB in writing to cancel or amend their order.

Should the buyer cancel their order after receipt of order confirmation from RUBN AB, before delivery of goods, the buyer shall cover all costs RUBN AB has had in relation to the cancellation including – but not limited to – loss of profits.

Damages are not to be in excess of the foreseeable loss and will be equal to the difference between the price provided to the buyer and the current price at the time of avoidance.

The sales contract is irrevocable upon the start of production.

PRICES

Professional customers within EU member states with a valid EU VAT number are provided pricing excluding VAT. Professional customers from Sweden pay including Swedish VAT.

TERMS OF DELIVERY

Delivery is made according to the ICC’s Incoterms 2020 Delivery at place (DAP) clause, such as the risk will pass on to the buyer when the goods are unloaded at the place of delivery. Unless another agreement is reached between RUBN AB and the buyer. 

All shipments that are made with TNT and DB Schenker shall be made in accordance with the ICC’s Incoterms 2020. Shipments made with UPS are insured and handled according to UPS’ own system

The buyer must examine the goods within the shortest practical period of time available to them. The examination of goods should be solely focused on confirming that the quality and quantity of the goods is as promised in the contract.
 

Should the goods be dispatched to a third party, RUBN AB assumes that the buyer has a reasonable amount of time to examine them before in turn forwarding them to their client. Examination of the goods must not result in their deterioration such that it will cause them to be unsaleable in the case of a possible return.

CLAIM

The buyer must report any reclamation within 3 days of receipt of the goods to RUBN AB. Noting the nature of the claim and providing specification of such, in writing and containing an indication of such through the use of photos and/ or video.

In case of shipping damage, the buyer has 3 days to contact RUBN AB if the shipping was arranged by us. If the goods are forwarded to a third party, we bear no responsibility for damages caused during further transportation.

RUBN AB is not liable in the event of defects, damages or wear due to improper use, breach of instructions and guidelines, improper assembly by the buyer, changes made to the goods by the buyer or repairs that the buyer has done incorrectly, lack of maintenance and common wear and tear.

RETURNS

A return must be reported within 14 days from receiving the goods. Returned fixtures must arrive to us in their original packaging (protective foam, tags attached, etc) and in an unaltered condition.
Returns are subject to inspection before a refund is processed and if they do not meet the above criteria, you may be partially refunded or not at all.

The following credit rules apply in the case of a return from a business customer:

  • Goods and packaging returned in their original, unaltered and unused condition will be credited 85% on invoiced amount (excl. freight)
  • Goods returned in broken packaging will be credited 75% on invoiced amount (excl. freight)

To return an item, please email customer service at contact@rubn.com to obtain a Return Number. After receiving a number, place the fixture securely in its original packaging and mail your return to the following address:

RUBN AB
Attn: Return Order #

Hässleholmsvägen
30 282 67 Vittsjö
Sweden

You can do so by, for example, going to a UPS or DHL access point. Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

WARRANTY

  • RUBN AB offers a 2-year general warranty that covers all errors due to faulty manufacturing. The warranty applies only if the product has been used as intended and not if damages are caused by faulty or incorrect use and maintenance. The warranty does not cover wear and tear.

INTELLECTUAL PROPERTY

  • RUBN AB owns all product rights and reserves the right to change designs.

  • RUBN AB is a registered trademark in Australia, Japan, China, US and Europe.

  • Any unauthorized use of the Intellectual property of RUBN AB will result in immediate cancellation of contract and deletion of user account.


DISCLAIMER

RUBN AB is not responsible for printing errors, faulty dimensions, descriptions or technical data. RUBN AB also reserves the right to alter prices in season.

GENERAL TERMS B2C

  • The customer must be at least 18 years old to make a purchase on RUBN.COM

  • RUBN AB takes reservations for any obvious clerical or printing errors and cannot be held liable for damage resulting from such an error.

  • Force Majeure: RUBN AB are exempted from fulfilling a delivery if this is prevented by a circumstance outside of our control. This means circumstances which we could have not reasonably expected when making the contract and to which consequences we could not reasonably avoid or overcome, such as a labor dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfillment of the contract.

We accept Credit/Debit Cards and Klarna

You can pay with VISA, MasterCard, AMEX and Discover. Payment is taken upon order completion.

Customers in AT, BE, DK, FI, FR, DE, IE, IT, NL, NO, ES, SE, GB & US can choose to buy now and pay later with KLARNA. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options.

You will receive information on how and when to pay when your order has been dispatched.

Free shipping within Europe on orders over 500 EUR

EUROPE
Free shipping is offered on orders above 500€, on orders below a service / shipping fee of 35 € (excl. VAT) is added.

THE REST OF THE WORLD
Shipping costs are calculated based on recipients’ location, you will receive a quotation for the price upon request. Once your quote has been approved you have 14 days to proceed with an order.

 

Dispatched from our factory in Sweden within 1 – 2 days

Delivery time, for in-stock items, within Europe, is between 3-6 working days from dispatch.

Delivery times to the rest of the world depend on the recipient’s country and the shipment method chosen.

If you have ordered an out of stock item, you will be informed of the expected delivery time, upon receipt of order confirmation.

 

2 – year warranty

RUBN AB offers a 2-year general warranty that covers all errors due to faulty manufacturing. The warranty applies only if the product has been used as intended and not if damages are caused by faulty or incorrect use and maintenance. The warranty does not cover wear and tear.

RUBN AB offers an extended warranty of 25 years on all solid parts such as lampshades, joints, stands, screws and bolts.

This website uses cookies to ensure you get the best experience on our website.