GENERAL TERMS B2C
- The customer must be at least 18 years old to buy on RUBN.COM
- RUBN A/B takes reservations for any obvious clerical or printing errors and cannot be held liable for damage resulting from such an error.
- Force Majeure: RUBN A/B are exempted from fulfilling a delivery if this is prevented by a circumstance outside of our control. This means circumstances which we could have not reasonably expected when making the contract and to which consequences we could not reasonably avoid or overcome, such as a labour dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfilment of the contract.
- All prices at RUBN.COM is including 25 % VAT unless it is clearly stated otherwise
- We reserve the right to cancel orders if the products are obviously wrongly priced.
- We ship to all countries.
- We offer free shipping within Europe on orders above 500 €. On orders below a service / shipping fee of 50 € excluding VAT will be added
When items are shipped from RUBN you will receive an email with shipping information
- Expected delivery time is between 2-5 business days on stocked items depending on which country the product is shipped to.
- We accept Visa, Visa Electron, Mastercard and Maestro at RUBN.COM.
We use DIBS as our provider for payment. The transaction via DIBS, is an authorized gateway for payment, and they verify that the card is valid for purchases. To secure your information, all information is encrypted and sent with Secure Sockets Layer (SSL) technology
When items are shipped from RUBN the amount is charged from your account
30 DAY MONEY BACK GUARANTEE
- We give an extended 30-day money back guarantee on all orders made by private customers online at RUBN.COM.
RETURNING AND CANCELLATION
- Should you want to return a product from RUBN A/B we have made this as simple as possible. With the parcel comes a pre-printed return label from UPS and all you have to do is to hand in the parcel at a UPS Access Point or contact UPS Customer Service to arrange a pickup.
- When you use the pre-printed return-label your shipment will be traceable, insured and delivered within few days. We will deduct 10 € (or the equivalent in your currency) from your refund when you use the UPS label.
- You are not obliged to use our suggested method of shipping and can use any courier you want on your own expense.
- All returns are processed within 10 business days from when it reaches our warehouse in Sweden.
- RUBN offers a 5-year general warranty that covers all errors due to faulty manufacturing. The warranty applies only if the product has been used as intended and not if damages are caused by faulty or incorrect use and maintenance. The warranty does not cover wear and tear or light sources.
- RUBN offers an extended warranty of 25 years on all solid parts such as lampshades, joints, stands, screws and bolts.
- To make a claim you need to use the claim form here. All you need to do is to fill it out, add some pictures which shows the defect and send it to us. We will then get back to you as fast as possible.
- PLEASE NOTE: All transport claims must be sent within a week of receiving your parcel.