Privacy Policy

RUBN A/B PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from RUBN.COM (hereinafter referred to as the “site”).

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “device information.”

We collect device information using the following technologies:

Cookies: Are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Logfiles: Track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags and pixels: Are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “order information.”

When we talk about “personal information” in this Privacy Policy, we are talking both about device information and order information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the order information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

Communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Google Analytics to help us understand how our customers use the site and we use Mailchimp to send out newsletters if you opted in for this service

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK SIGNAL

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

EUROPEAN UNION RESIDENT

If you are a European Union resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European Union resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@rubn.com or by mail using the details provided below:

RUBN A/B
Hässleholmsvägen 30
SE-28267 Vittsjö
Sweden

We accept Credit/Debit Cards and Klarna

You can pay with VISA, MasterCard, AMEX and Discover. Payment is taken upon order completion.

Customers in AT, BE, DK, FI, FR, DE, IE, IT, NL, NO, ES, SE, GB & US can choose to buy now and pay later with KLARNA. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options.

You will receive information on how and when to pay when your order has been dispatched.

Free shipping within Europe on orders over 500 EUR

EUROPE
Free shipping is offered on orders above 500€, on orders below a service / shipping fee of 35 € (excl. VAT) is added.

THE REST OF THE WORLD
Shipping costs are calculated based on recipients’ location, you will receive a quotation for the price upon request. Once your quote has been approved you have 14 days to proceed with an order.

 

Dispatched from our factory in Sweden within 1 – 2 days

Delivery time, for in-stock items, within Europe, is between 3-6 working days from dispatch.

Delivery times to the rest of the world depend on the recipient’s country and the shipment method chosen.

If you have ordered an out of stock item, you will be informed of the expected delivery time, upon receipt of order confirmation.

 

2 – year warranty

RUBN AB offers a 2-year general warranty that covers all errors due to faulty manufacturing. The warranty applies only if the product has been used as intended and not if damages are caused by faulty or incorrect use and maintenance. The warranty does not cover wear and tear.

RUBN AB offers an extended warranty of 25 years on all solid parts such as lampshades, joints, stands, screws and bolts.

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